FAQs

Idyllic Outdoors is an Australian-owned online store that offers a curated selection of top-quality products to enhance your outdoor adventures and elevate your home comfort. We specialize in sourcing products for activities like water sports, camping, paddle boarding, and more.

Making a purchase is easy! Simply browse our website, add the products you like to your cart, and proceed to checkout. Follow the prompts to provide your shipping and payment information, and you’ll soon have your selected products on their way to you.

If you need to modify or cancel your order, contact our customer support as soon as possible. We’ll do our best to accommodate your request if your order hasn’t been processed or shipped yet.

We offer a variety of convenient payment methods to make your shopping experience smooth. You can use major debit and credit cards for your purchases, including Visa, Mastercard, American Express, and UCB. We also accept PayPal for secure and hassle-free transactions. Additionally, we provide the option to pay later using ZIP’s “Buy now, pay later” service, allowing you to make easy, interest-free payments over time through ZIP. Rest assured that your payment information is secure and your transactions are protected.

We offer reliable shipping options for orders. Shipping fees and delivery times may vary based on your location and the products you’ve chosen. You’ll have the opportunity to view the shipping charges during the checkout process. For more details, please refer to our Shipping and Returns Policy on our website.

In case you receive a defective, damaged, or incorrect item, don’t worry. Reach out to our customer service for help. For returns or exchanges due to preferences, you have a period from the delivery date to initiate. Make sure the items remain unused and in their original packaging. To facilitate your return or exchange, please use our user-friendly Returns form found on our website. For more details on our exchange/return policy, feel free to explore the dedicated section on our website. We’re here to provide assistance whenever you need it.

If you have more questions or require assistance, our friendly customer support team is here to help. You can reach us through the “Contact Us” section on our website. We strive to respond promptly and provide the assistance you need.

We want your items to last, and it’s easy to help them do so. When inflating your float, avoid overinflating it, especially in hot weather. The heat from the sun can cause the air inside to expand, which might lead to punctures. A firm but not overly hard inflation level is ideal. Wrinkles will smooth out over time, so don’t worry if they’re present during inflation.

Keep in mind that the air inside your float can shrink in cold weather and water. If your float appears less firm after being exposed to cold conditions, don’t worry – it’s normal. Simply reinflate it slightly, and it’ll be ready for your next water adventure.

For proper storage, after use, deflate your float using our pumps, ensure it’s dry, and store it in a cool, dry location. While overnight inflation isn’t an issue, avoid prolonged direct sunlight exposure to maintain its quality.

Salt and chlorine exposure can affect materials. After use, give your float a rinse with fresh water, then allow it to air dry. No need for soap – simple rinsing helps your float stay looking new for longer.

Certainly! Our pumps are designed for both inflation and deflation. For inflation, attach the nozzle to the side opening of the pump, switch it on, and enjoy your well-inflated float. For deflation, attach the nozzle to the top opening of the pump, switch it on, and let the air out as you prepare for your next outing. Enjoy your pump-powered convenience for your best outdoor experiences.